ADT Security

My wife and I have been experiencing financial hardship for various reasons, and we're on the mend (our L, no one's fault). We ran behind on a few payments, despite allegedly having auto-pay set up.

My wife spoke to a member of ADT's billing team, and they agreed to wait until 09/20 when we would have proper paychecks coming in again. Not a week later, a charge came off of my wife's card, effectively clearing all of the money that we had left. When I called Customer Service, they basically told me that there was nothing that could be done. I spoke to a rep from Billing Management, and they told me that ADT dropped the ball, and charged us after agreeing to hold charges until the agreed upon date.

She said that I would have to talk to HER manager in order to have the charge reversed, so I waited on hold. The manager got on the phone, and told us that the charge was not their responsibility since we agreed to auto-pay. While I do not remember doing so, I did advise that that does make sense. However, I advised that that issue arises when an ADT rep agrees to hold the payments until a specified date, and then we are charged prior to that date ANYWAY, then that is no longer our fault and ADT should be taking responsibility for THAT AT THE VERY LEAST.

The "manager" (pretty sure it was just another rep, I believe that the transfer did not actually complete properly) stood firm and told me it was solely our fault and problem, and refused to do anything about it. I told them that I want to cancel the services, so they transferred me to another lady who basically gave me the same bull. When I told them I wanted to make use of the 6-month money-back guarantee, she told me I was ineligible because that only applies to their equipment not functioning after 3 attempts to repair. She then spent a lot of time attempting to convince me to just "wait until you have a cooler head, and talk it over with your wife".

Going to submit a corporate complaint, see if there is a resolution.

If not, services are going to whoever rates better. The system they gave me doesn't even work if Wi-Fi is down, and just about everything that the salesperson told me that I would get was a straight up lie.

I have reached a point of canceling this service due to their failing to correct payment discrepancies. They claim my account to be deliquent of 2 payments.

Bank of America has made all payments to ADT, and states that ADT has posted each of them. I have an impeccable habit of payment that gives me a credit score of 800-range. There has been no one in their billing department nor customer service who is efficient enough to correct my account status.
I tire of having to continuously fighting American corporations. It seems THAT MANY BUSINESSES ARE OUT TO MANIPULATE CONSUMERS OUT OF THEIR HARD EARNED DOLLARS!!!
ADT will offer me a path to reconsider my cutting the cord with them.

The money involved is a petty amount. That's not the problem.

I am tired of hassling with hourly waged, inefficient peons who fail to make corrective decisions. Then, managers/custo-mer service makes you feel as if they're giving you favorable offers when, in fact, they are manipulating money that has already been paid.
Ma-lar-ky!!!

My wife and I researched several security systems. Blue had a great sales pitch and we fell for it.

It was a lease and monitoring charges but sounded like we were going to keep the equipment.

All we were getting was door sensors and 1 camera

We received some good looking equipment along with the detailed instructions.

Unboxed it and studied instructions once we began to install the equipment we realized installing was impossible due to the construction of our older home.

After 3-4 hours of technical support 4 times we all - us and ADT decided this equipment would not work at my home.

I wished to return the equipment and terminate the lease.

We were told breaking the lease we be the same as keeping the equipment.

So for 36 months we paid ADT Blue $55/month for equipment that sat in a box being monitored

We made several more attempts to install the hardware. It looked like a Rube Goldberg contraption and still didnt work.

At the end of the term we received a message ADT wanted their equipment back or close to $1100 to purchase the equipment.

I called ADT to see if we could make a compromise. The tier 1 tech took 2 hours to find our account.

They then escalated us to a Supervisor.

She and we were perplexed as to why some guy in Texas had our same account number plus other discrepancies.

Since it was a Friday after Managers Hours she would get it done on Monday, call us back and get us some refund for the horrendous experience.

That was a week ago.

No return call and we cant get a tier 1 representative to help at all. We cant login to our account.

Overall this has been my worst experience dealing with ANY company.

Do your self a favor and STAY AWAY from ADT Blue.

Dont make the $1100 mistake we did.